Delete your CourtKeeper account

Last updated: October 11, 2026

You can permanently delete your CourtKeeper account from the web, iPhone, or Android app. CourtKeeper removes your sign-in access, name, email address and phone number, while preserving limited records that your club needs to operate.

Delete your account in CourtKeeper

1. Sign in to CourtKeeper.
2. Open My account.
3. Choose Delete My Account.
4. Review the consequences, type DELETE, and confirm.

Deletion is permanent. Your current sessions and registered notification devices are removed as part of the process.

If you are a Head Pro

CourtKeeper will pause deletion if you are the last active Head Pro for any club. Another active user must be appointed Head Pro first so the club is not left without an administrator. In a full CourtKeeper club, CourtKeeper support can appoint the new Head Pro after the club names the person, and the change is logged. In a Pro team, a current Head Pro must appoint the replacement.

Teaching pros, students and programs

A pro can permanently delete a saved student or a program they own from its page in the app. In My account, a Head Pro removes a pro under Staff access and leadership and closes a Pro workspace under Pro workspace closure. Read the confirmation first: permanently removing a student or a pro, or closing a workspace, also erases the private teaching history that goes with them. It does not delete another pro's separate records or a linked club member profile. Ordinary cancellations keep history.

If you are the only pro in a Pro workspace, close the workspace from My account before deleting your account. If other pros remain, appoint another Head Pro first. Deleting your account keeps the operational, billing, audit, consent and opt-out records described in the Privacy Policy. For help, including requests from students, parents or guardians who have no login, email support@courtkeeper.io. Do not email passwords, preference links or card details. Support has to confirm who you are and your connection to the records before sharing any data.

If you cannot sign in

Email support@courtkeeper.io from the address associated with your CourtKeeper account and ask for account deletion. We will verify that you control the account before processing the request. Never send your password or a sign-in code by email.

What is deleted or anonymized

• Your sign-in email, password hash, verified phone number, and profile name.
• Passkeys, recovery codes, sign-in links, password-reset links, and active sessions.
• Web, iPhone, and Android push-notification registrations.
• Direct contact fields on club profiles and invitation records tied to the account.
• If you are a pro, your private students, lessons, programs and packages in every workspace.
• Reminder and message choices for any student linked to your account are turned off.

What is retained

Reservations, clinic and camp rosters, club lesson history, ladder results, favorites, household links, in-app notifications, financial or compliance evidence, and append-only security audit records may be retained when CourtKeeper or your club needs them for legitimate operational, legal, fraud-prevention, or accounting purposes. These records remain linked to an anonymized account identifier and no longer carry your direct contact information.